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Softech is an IBM ECM Support Provider that provides timely, reliable and cost-efficient technical assistance to our clients. Our technical support organization is staffed with highly trained IBM FileNet certified professionals dedicated to providing quality support as quickly as possible. We measure our response rates frequently and motivate and compensate our staff based on the level of customer satisfaction reported.
The cornerstone of Softech's customer support program is our Standard Support agreement that provides free maintenance releases and expert troubleshooting and the answers you need to ensure smooth installation, configuration and efficient operation of your systems. Our expert technical support is available via phone during regular business hours (9 AM - 5PM Pacific Time zone).
Extended support is available as an extension to the Standard Support agreement.